Track your application status and download eVisa

Booking Number: What is it?
Email: What is it?

Frequently asked questions

1. Why my booking is not found on your system?

There are two possibilities:

  • You did not apply for the visa on our website:
  • You did not enter the correct email or ID/e-visa number that matches the information you provided on the form on our website. Please double-check this information.

2. I did not remember which website that I used to apply for my visa, what can I do?

There are numerous websites that provide Vietnam visa service. We suggest you take one of the following steps:

  • Check your email to see if you have received any emails related to your Vietnam visa. If you have, please contact them using the email provided.
  • If you have already made a payment, we recommend that you contact your bank to identify the company name on the charge/statement.
  • Use your web browser history (Firefox, Chrome, Safari, etc.) to trace the websites related to Vietnam visa that you have visited previously.

3. How can I check my visa status manually?

If you are unable to check your e-visa application on our website, please send an email to with your e-visa ID and associated email address. We will verify your request and respond to your email within 1-2 hours.

Contact sales if you have additional questions.

Contact support if you already submitted your visa application on our website.

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